Medical Front Desk Policies And Procedures Manual

A successful medical office manages its patient records efficiently.

Medical front desk policies and procedures manual.

To serve as a training and orientation guide for new employees to serve as an ongoing reference for staff and to serve as a risk management tool that lowers liability exposure in the office. Backup procedures should be mandatory for paperless offices e g with patient information stored online or on a computer program. Medical office facility standards policy the medical office will be clearly identified on the exterior of the building. Medical practices need to follow confidentiality guidelines as well as be concerned with verifying insurance coverage.

Keep computer screens with open electronic medical records and all paperwork containing patient information out of sight of patients in the clinic. Before hiring staff and opening your practice it will be helpful to have an office procedures manual in place. This document outlines various tasks to help ensure your practice is running smoothly and that all employees follow the same procedures. Everyone should be looking out for and communicating improvements to the way we work.

In addition to writing the procedures in clear language call out important topics and takeaways using bold headings bullet points tables and other visual elements that break up blocks of text. Such a way that other patients waiting in the office will not overhear. Facilities must be accessible to the physically disabled. Its purpose is multifold.

In routine situations patient check in can occur within scheduled appointment times but instructions should be included for how to. It can be custom tailored to fit your front medical office staff and operations. Include headings and bullet points. Sample office procedures page 5 of 98 january 2004 1.

Policy and procedures manual. 12 medical office policy and procedure manual anyone may develop a policy or process for consideration by the physicians. The office will be identified near the street entrance and at the front door entrance. Front office receptionist training learning guide front office fundamentals first impressions form opinions get the most from your receptionist and front office personnel and convert a cost center into a income producing profit center for your practice.

Check in procedures sop for the front office in a hospital or doctor s office may have additional check in procedures that need to be followed. Patient information should not be revealed to anyone including family members. This medical office policies and procedures manual was developed to assist medical office managers in preparing a standard operating procedures sop manual for your small to medium size medical practice. Utilizing this manual the policy and procedure manual is essential to the efficient operation of every medical practice.

Cardiology medical group values cardiology medical group is a group family medicine clinic based on the following ideals.